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Legal

Terms of Service

JackRabbit Wireless LLC services will be provided to you and all persons who use the service on the terms and conditions set forth in this Agreement. If you are a new subscriber – your enrollment in, activation of, payment for or usage of the service constitutes your acceptance of this agreement. We advise you to read through the agreement, but if you choose not to, the terms set forth remain legally binding. You may not modify this Agreement by making any typed, handwritten, or any other changes for any purpose. If you do not agree to the terms and conditions set forth here please stop using the equipment and contact us immediately to cancel your service. JackRabbit Wireless LLC reserves the right to modify or amend the agreement.

Last updated: September 12, 2026

This Agreement incorporates by reference our Privacy Policy, our Acceptable Use Policy, and our FCC Broadband Consumer Disclosures.

Service

  1. Equipment installed by JackRabbit Wireless LLC on the customer premises is the property of JackRabbit Wireless LLC and must be returned upon the termination of service, regardless of reason. Failure to allow collection of or promptly return equipment will result in additional fees.
  2. The customer is responsible for security and virus protection of their own computer systems. JackRabbit Wireless LLC takes reasonable precautions at a network level to deter common vulnerabilities and may block specific ports and protocols as necessary. It is the customer's responsibility to secure themselves from unauthorized access.
  3. Bandwidth is not guaranteed. Service is delivered on a "best-effort" basis at up to the stated speed, unless otherwise stated for commercial customers with Service Level Agreements.
  4. Your connection may be shared with any computer or network capable device in your residence. You may not share the network with anyone else, nor resell the connection to anyone else unless an explicit arrangement has been signed with a JackRabbit Wireless LLC representative.
  5. JackRabbit Wireless LLC makes no warranties of any kind, whether express or implied, for the service it is providing. JackRabbit Wireless LLC disclaims any warranty of merchantability or fitness for a particular purpose. JackRabbit Wireless LLC will not be responsible for any damage you suffer from the use of its network, including but not limited to loss of data, delays, mis-deliveries, or service interruptions caused by your own errors or omissions or severe weather conditions, subject to the Limitation of Liability section below.
  6. Customer shall indemnify JackRabbit Wireless LLC and affiliates from any and all claims and expenses arising from customer's breach of any provision of this agreement.
  7. In the event of litigation, the laws of the State of Texas shall apply, and the parties agree that the exclusive venue and jurisdiction shall be El Paso County, Texas.
  8. This agreement represents the complete understanding between JackRabbit Wireless LLC and customer as to the subject matter hereof, and supersedes all prior written or oral negotiations, representations, guarantees, warranties or promises.
  9. Service may be canceled at any time without penalty. Please notify JackRabbit Wireless LLC in writing or via phone call at [email protected] or 915-209-1698. Upon service termination request, arrangements will be made to collect or receive customer premises equipment.
  10. JackRabbit Wireless LLC must comply with valid law enforcement agency requests for information and may provide customer information when presented with a court order or extenuating situation requiring expedition of information, consistent with our Privacy Policy.
  11. Use of the service is subject to our Acceptable Use Policy, including its rules on lawful use, prohibited activities, network management, and enforcement.
  12. The Standard maintenance window is between 4:00AM-5:10 AM Mountain Time Monday-Friday. During this time, equipment may have software updates applied and be rebooted to keep up with security patches and firmware updates.
  13. The urgent change window is daily between 3:00AM-5:10AM. This window is only used for situations requiring immediate action to ensure continued service delivery.

Installation and Physical Conditions

  1. A representative must be present upon installation who is 18 years of age or greater and able to enter an agreement with JackRabbit Wireless LLC.

  2. It is assumed the representative met onsite will have authority to agree to discussed mounting locations and authorize installation. Mounting may include drilling, screwing or other location impacting tasks. This can include (but is not limited to): roofing, siding, and yard mounts.

  3. JackRabbit Wireless LLC will discuss viable options and pros/cons of each for mounting and installation. Mounting and installation are done to the highest standard possible to minimize potential issues, however every action carries an amount of risk. JackRabbit Wireless LLC is not liable for damage which could be or potentially could be caused by mounting or installation actions.

  4. If a customer requests a service disconnection, JackRabbit Wireless LLC will remove the electronic components but leave remaining items such as: Mounts, Cable, Screw Clips, etc. This is done to minimize any future issues which could occur due to the removal of mounted equipment.

  5. Lightning, wind, hail damage, or damage from falling debris (tree limbs, trees, hail, baseballs, softballs, footballs or any toy or material) that causes damage to equipment on premises is not the responsibility of JackRabbit Wireless LLC. That said, JackRabbit Wireless LLC will make reasonable attempts to replace and repair all JackRabbit Wireless LLC equipment (antenna, router, power injector, etc.). If the damage is minor (such as a stray baseball damaging the antenna) and not caused by the customer, JackRabbit Wireless LLC will attempt to cover the costs. Major incidental damage (lightning striking the home) would be covered by homeowners insurance, and any deliberate damage to equipment should be paid by the customer.

  6. JackRabbit Wireless LLC is not responsible or liable for any of the following:

    • Any obstructions that might be erected or grow between customer's antenna and JackRabbit Wireless LLC's access points causing degradation or loss of service.
    • Debris or ice on antenna, or re-aiming the antenna.
    • Maintenance, configuration, or repair of customer's computers or other devices.

Service Plans

  1. Service plan bandwidth is "up to" the listed bandwidth.
  2. Grandfathered service plans. In the course of business, JackRabbit Wireless LLC may change service offerings and leave existing customers on legacy (grandfathered) service plans. This is done at the discretion of JackRabbit Wireless LLC. If a user wishes to modify their plan they will be placed into the newer plan structure. If a grandfathered account disconnects, any re-connection options will be related to currently active plans.

Billing and Payments

  1. JackRabbit Wireless LLC typically bills on a monthly basis for its services.
  2. Billing is exclusively electronic delivery; one or more email addresses may be specified by the customer to receive billing notifications.
  3. JackRabbit Wireless LLC utilizes an online billing portal for management of invoices and payments. Users can see a history of all payments and invoices as well as make payments with credit and debit cards.
  4. Payment is due on the due date of the invoice. Failure to provide payment by the due date will result in automatic service disconnection.
  5. If service is disconnected due to failure to pay, service will only be reconnected after full payment of the balance due.
  6. If a customer is overdue on an invoice for more than 30 days, and does not respond to phone or email communication efforts by JackRabbit Wireless LLC, JackRabbit Wireless LLC will consider the account abandoned and make plans to terminate service and collect equipment.

Limitation of Liability

To the maximum extent permitted by law, JackRabbit Wireless LLC's total aggregate liability to Customer for all claims arising out of or relating to this Agreement or the service, regardless of the form of action, shall not exceed the total amount of fees paid by Customer to JackRabbit Wireless LLC during the twelve (12) months immediately preceding the event giving rise to the claim. In no event shall JackRabbit Wireless LLC be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, even if advised of the possibility of such damages.

General

  1. Severability. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be reformed to the extent necessary to make it enforceable.
  2. Assignment. Customer may not assign or transfer this Agreement without the prior written consent of JackRabbit Wireless LLC. JackRabbit Wireless LLC may assign this Agreement without restriction.
  3. Survival. Provisions that by their nature should survive termination, including but not limited to indemnification, limitation of liability, and governing law, shall survive termination of this Agreement.
  4. Force Majeure. JackRabbit Wireless LLC shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, severe weather, power or network outages, labor disputes, or governmental actions.