JackRabbit Internet does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful devices.
Throttling
JackRabbit Internet does not arbitrarily throttle or otherwise degrade end user access to lawful content, applications, services, or non-harmful devices.
Affiliated Prioritization
JackRabbit Internet does not participate in Affiliated Prioritization.
Paid Prioritization
JackRabbit Internet does not participate in Paid Prioritization.
Congestion Management
JackRabbit Internet uses LibreQoS to control network congestion. Aggregate customer data usage statistics (gigabytes / GB) are not used in determining congestion state.
Application-Specific Behavior
Inbound, unsolicited access to ports is blocked by default. Customers may request exceptions to this filtering.
Device Attachment Rules
JackRabbit Internet provides a managed router to all customers at no additional monthly cost. JackRabbit Internet does not restrict attachment of devices to the provided managed router, whether by WiFi or Ethernet connection. However, customers may not connect any routers or switches to the JackRabbit Internet demarcation point / service handoff without explicit communicated permission by an employee of JackRabbit Internet.
Security
Industry standard practices are used to ensure network security. Customer must assume responsibility for home network security and device security.
Performance Characteristics
Service Description
JackRabbit Internet provides Fixed Wireless and Fiber-optic broadband service. Our Fixed Wireless service is provided using a combination of Point-to-point and point-to-multi-point radio systems. Customers can reasonably expect their corresponding service plan’s “up to” bandwidth to be available for the vast majority of service up-time. Round trip time latency (RTT) from the customer premises to the network edge of JackRabbit Internet averages 4 milliseconds. RTT from the customer premises to major providers and Content Distribution Networks averages 20 milliseconds. Broadband services from JackRabbit Internet are suitable for real-time applications.
Impact of Non-Broadband Internet Access Service Data Services
Not applicable.
Commercial Terms
Price
Internet access fee varies by client, and according to which of our color-coded service areas the customer resides in. No usage based fees apply. Early termination requires payment of the remainder of any contract term. Customers on a month-to-month term are not subject to early termination fees.
Privacy Policies
Available on this page.
Redress options
Customers may contact the JackRabbit Wireless LLC staff by phone at (915) 209-1698, by email at support@jackrabbitinternet.com, or using the customer portal located at JackRabbitInternet.com. Complaints must be communicated using one of the methods listed above.
